Service Line Transformation

About This Blog

Welcome to the Marketing and Planning Leadership Council’s blog, Service Line Transformation. This blog serves as the primary communication channel for our Service Line Transformation Initiative, a special multi-year research effort dedicated to helping organizations prepare key service lines for risk-based payment. We will address challenges ranging from growth strategy innovations for key services lines to chronic care strategy, service line leadership, innovative approaches to service line marketing, and more.

For more information on the Service Line Transformation Initiative, or to send us questions, comments, or leads on innovative service line and care delivery models, please email Eric Sanford.

Recent Posts

Reassessing development of comprehensive stroke programs

on February 24, 2012  |  Permalink  | Comments (1)

Topics: Neurosciences, Service Lines, Stroke

Leah Reidy

Despite the proliferation of Joint Commission-certified primary stroke centers, there is still ample room for improvement in the medical management of stroke—only a small percentage of stroke patients receive treatment within the “golden hour” time window. Among the 800 certified stroke centers, only a handful have the resources to provide advanced neurointerventional services and be considered, unofficially, a “comprehensive” stroke program. 

The Joint Commission has recently proposed more stringent requirements for comprehensive status that would formalize the designation that current “comprehensive” stroke programs have claimed.

 As previously featured in Technology Insights' blog, The Pipeline, the new criteria would specify the infrastructure, technology, staffing, and services needed to receive designation as a “comprehensive stroke center.” Under the proposal, comprehensive stroke centers would no longer be defined at the procedural level, but rather by their ability to manage stroke care longitudinally, leaving many organizations out of the running for designation given the higher barrier to entry.

Continue reading:
Reassessing development of comprehensive stroke programs

Five essential elements of multidisciplinary stroke teams

on January 10, 2012  |  Permalink

Topics: Neurosciences, Service Lines, Stroke, Planning, Strategy, Multidisciplinary Care, Methodologies, Performance Improvement

Leah Reidy

Developing a multidisciplinary stroke service is an emerging imperative for institutions looking to drive outcome improvements and extend patient care coordination across the broader continuum. Multidisciplinary care consists of the following components:

1) Interdisciplinary team structure: The ideal model includes:

  • Medical director
  • Clinical stroke coordinator
  • Vascular neurologists
  • Neurosurgeons
  • Neuroscience nurses
  • Neuropsychologists
  • Rehabilitation specialists
  • Operations coordinator

The collaborative nature of this type of stroke services allows the clinicians to develop a robust and individualized, nuanced treatment plan for each patient. Previous research has shown that such models result in incremental improvement in both outcomes and patient satisfaction by facilitating streamlined decision making and standardization of processes and goals.

Continue reading:
Five essential elements of multidisciplinary stroke teams