on June 7, 2012 |
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Topics: Patient Portals, Information Technology, Imaging, Service Lines, Market Trends, Strategy
Emily Hague, Imaging Performance Partnership
Access to online services continues to gain importance as patients become savvier shoppers. Comparison shopping sites are gaining traction, and patients have begun to request online access to results of their imaging exams.
However, patients also seek greater convenience when it comes to managing other aspects of their care online—and many programs have been slow to respond to demand.
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How does your program's website measure up?
on April 11, 2012 |
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Topics: Imaging, Service Lines, Outpatient Care, Information Technology, Patient Portals
Emily Hague, Imaging Performance Partnership
Member programs are reporting that patients are increasingly requesting access to their images or quicker access to results, and a study published in April’s Journal of the American College of Radiology helped to quantify this trend. The research presented 53 adult patients at Wake Forest Baptist Medical Center’s imaging center with scenarios in which results were “nearly normal”, “seriously abnormal”, or “indeterminate”, and aimed to assess patients’ preferences around delivery of results and needs for follow-up resources. Immediate access was the most preferred option for all three of the hypothetical scenarios presented, and more than 80% of patients wanted online access to their results within three days.
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Patients prefer immediate online access to radiologic reports
