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How can PCMHs deliver higher-quality care to more patients despite real-world resource constraints, including a provider shortage? The answer is not just adding more primary care providers but also dramatically transforming the roles of clinical support staff in each practice.
In our series of blog posts examining medical home staffing trends, we explored how PCMH sites are adding staff support and health systems are developing centralized care management platforms to support practice-based PCMH efforts. This post will share updated examples and data illustrating how PCMH leaders are elevating staff to "top of license" by aligning staff responsibilities to match their credentials.
PCMH staff rising to 'top of license'
Three key trends in PCMH staff model innovation are standing out from analysis of the Medical Home Project's benchmarking data:
This post is the second in a three-part series. Today, we will explore systems' use of centralized care management platforms—putting staff, expertise and systems into a network-level or corporate-level entity that extends support to physician practice sites, without their having to add all their own care management staff and functions.
The rise of centralized care management platforms
Optimizing the care team staff model is critical to the success of the medical home model. A high-functioning PCMH team should be able to support care coordination and quality improvement activities, provide more hands-on care for higher-risk patients, and expand the practice’s reach to a larger per-physician patient panel—while still protecting and even improving provider workload sustainability.
Recent Medical Home Project research identified three key trends in PCMH staff model innovation today.
- Sites are adding staff support
- Centralized care management platforms are emerging
- Sites are increasingly applying the “top-of-license” principle in making all staff roles more robust
Over the coming weeks we will explore each of these topics through a series of blog posts, including updated data from the benchmarking initiative, beginning with the increase in PCMH staff.
PCMH sites adding staff to meet goals