April 24, 2012
Study
| Nursing Executive Center
Explore opportunities for building interdisciplinary collaboration, including tactics for improving face-to-face communication, bridging communication barriers, and ensuring the entire care team shares the same patient goals.
November 02, 2011
Expert Perspective
| Nursing Executive Center
Many hospitals fail to achieve lasting gains in patient experience because they are pursuing a “campaign style” approach to elevating HCAHPS metrics. Instead, take a holistic approach that improves all aspects of the patient experience, including quality, safety, and patient satisfaction.
