Best Practices for Optimizing Quality Reporting
Topics: Cardiovascular, Service Lines, Quality, Performance Improvement, Dashboards and Reports, Management Tools, Clinical Documentation, Metrics and Analytics, Strategic Alignment, Methodologies, Business Development, Strategy, Market Trends, Market Assessment, Planning, Consumer Marketing, Marketing, Physician Marketing
Care Selection Guidelines to Assist Consumers in Choosing High-Quality Cardiovascular Providers
The Cleveland Clinic has also made great strides to assist consumers in understanding the overwhelming amount of quality information in the public domain. The hospital’s website offers educational guidelines teaching consumers “how to choose” high quality providers, complete with instructions on interpreting quality, indicators, and evaluators.
+ Download Graphic
The Cleveland Clinic has been recognized for the quality education provided on its website, winning two prestigious Web awards in 2004. The hospital believes that effectively communicating the quality message will increase its market positioning. In fact, these patient guidelines are the most visited page of all of Cleveland Clinic’s online offerings.
+ Download Graphic
In concluding this study, the best practice fl ow chart has been reproduced below and the Cardiovascular Roundtable has assigned grades for each practice. Practices are evaluated based on effectiveness, applicability, cost, and difficulty of implementation.
+ Download Graphic
Consumer-Friendly Cardiovascular Clinical Quality Advertising
Coda: Creating a Culture of Quality
