Our Core Values
In Service to Our Members
Members at the center
To hold ourselves to the single standard of stewardship for the best interests of the organizations we serve, even if that appears to run counter to our own
Surplus value
To give far more than we receive; to innovate continually, ensuring clear member impact and a demonstrable return in every product and service we offer
In Service to Our Colleagues
Managing by merit
To make staffing decisions on the basis of demonstrated gift and accomplishment, not credentials or tenure; to offer ample professional development and growth opportunities
Sustaining top talent
To manage workloads and favor flexibility such that our staff, strong work and service ethic notwithstanding, can contribute long-term and have fuller lives beyond the firm
In Service to Our Owners
Beyond stewardship
To identify and pursue the best opportunities to broaden our reach and deploy our efforts, ever mindful of enhancing shareholder value
Honest conduct
To proceed as if "in the sunshine," adhere to the highest ethical standards, honor our commitments, be forthcoming and direct
In Service to Our Community
Beyond commerce
To recognize that many organizations need our expertise and support most when they can afford it least and to make special accommodations accordingly
Servant's heart
To devote not just resources but considerable time, both individually and collectively, to endeavors that improve the local communities in which we live and work
